Experience Terms & Conditions
All bookings are made with GoodTravels LLC, a California limited liability company and the owner of all of its advertised experience itineraries (“GoodTravels,” “we,” or “us”). By booking an experience with us, paying a deposit or signing this agreement, you accept all of the terms in this agreement on your own behalf and on behalf of all persons listed on the booking, including any minor under your custody, care or control (“Minor” or “Child”) (individually, “Participant,” and collectively, “Participants”), and direct us to perform services for each and every Participant. The terms and conditions set forth in this agreement constitute the entire understanding and agreement between you the Participant (“you” or “your”) and GoodTravels with respect to any and all bookings, reservations, experiences, or transactions made with GoodTravels.
All Participants must be 18 years of age or older to participate in a GoodTravels experiences unless they are accompanied by an adult.
I. Insurance Requirements
It is mandatory that all GoodTravels’s maintain current and adequate travel insurance before any experience begins that involves traveling outside of your country. Travel insurance must cover personal injury, medical treatment, repatriation, and evacuation expenses, including helicopter rescue and air ambulance internationally. It is recommended that travel insurance also address personal property and trip cancellation coverage. Trip cancellation insurance may be the only means of receiving reimbursement for flights and other non-refundable expenses relating to getting to out-of-country destinations where GoodTravels experiences may be held, should a GoodTravels trip be cancelled for any reason, whether voluntarily by you or as a result of GoodTravels’s actions. GoodTravels does not involve itself with international transportation, and as such offers no form of reimbursement for personal travel cancellations or delays. You are responsible for understanding the specifics of your travel insurance policy, ensuring that your policy covers all optional and included activities listed in the trip itinerary, and ensuring that there are no exclusion clauses (e.g., air delays due to mechanical issues) that would limit the coverage that you might reasonably need. If you have current health insurance coverage, check your insurance policy to see if it provides the coverage described above while traveling outside your country. It is your responsibility to verify your insurance policy details with your insurance provider to ensure GoodTravels’s requirements are satisfied.
II. Deposits, Payments, Refunds and Cancellations
a) Bookings may be made through our online booking system. The deposit and payment schedule for our various experiences appear on a given experience page on the GoodTravels website. Note that a booking is not accepted and there is no contract between us until we confirm your booking in writing.
If GoodTravels is forced to significantly alter or cancel your trip, we will let you know as soon as possible. In these circumstances, you can choose one of the following options:
- i. Accept GoodTravels’s offer of a comparable replacement trip (offered at GoodTravels’s sole discretion and subject to availability), or
- ii. Receive a refund of all monies paid.
When accepting an offer for a replacement trip:
- i.If the cost is lower than the price of your original trip, you will receive a refund for the difference in cost.
- ii.If the cost of the replacement trip is equivalent or higher than your original trip, you owe nothing.
b) Form of Payment
All payments must be made by credit card, debit card, or money transfer. Prices are in US dollars, and all payments must be made in US dollars.
fc) Refunds and Cancellations
- i. Any cancellations by you will result in the loss of all monies collected from you. For this reason, for any event that may take place out of your country of residence, we strongly recommend you have comprehensive travel insurance for every Participant within your group that includes cancellation coverage so everyone is protected financially in case anything comes up that prevents them from traveling to a destination where a GoodTravels experience may take place, or from participating in a GoodTravels experience.
Cancellation Process: To cancel your booking, you must send written notice to us by email at firstname.lastname@example.org. Cancellation fees will be applied per person according to the schedule set forth in this section, based on the date we receive your written notification, not when you send the email.
Unused Portion of Experience (no refunds): No refunds will be provided for any unused portion of an experience once the experience begins, including but not limited to if you leave an experience for any reason, miss the experience start date or an activity, or have to be removed from an experience. There are no exceptions to this cancellation and refund policy, including for reasons related to weather, civil strife, personal, family or medical emergencies or any other circumstances beyond our control.
- ii. If you do not pay the balance of your experience within the number of days from the experience date noted on the relevant experience page on the GoodTravels website, your booking will be cancelled, resulting in the loss of all money collected.
- iii. If GoodTravels is forced to significantly alter or cancel your trip, we will let you know as soon as possible. In these circumstances, we may offer one of the following options:
1) Accept GoodTravels’s offer of a comparable replacement trip (offered at GoodTravels’s sole discretion and subject to availablility), or
2) Receive a refund of all monies paid.
3) When accepting an offer for a replacement trip:
i. If the cost is lower than the price of your original trip, you will receive a refund for the difference in cost.
ii.If the cost of the replacement trip is equivalent or higher than your original trip, you owe nothing.
III. Changes by You
If you request to change your experience dates or alter your itinerary after we confirm your booking but before your experience stat date, we will consider whether we can reasonably accommodate your request without any disruption to the experience. It is in our sole discretion whether to accept a change request.
IV. Alterations or Cancellation by You After Commencement of Travel
We will consider any alteration that you request after your experience has commenced with our experience partners. We will work with them to try and accommodate reasonable requests but cannot guarantee that any changes will be possible after your experience has commenced as changes after an experience has started can create complications. If a change request is granted upon your request, you will be liable for any cancellation charges and change fees that may be imposed. It is in our sole discretion whether to accept a change request.
V. Cancellations or Changes by Us and Flexibility
We reserve the right to cancel, alter or modify any trip without prior notice for any reason, including but not limited to for the safety and/or comfort of clients and for circumstances of Force Majeure. You acknowledge that the itinerary may change without prior notice due to local circumstances or events, which may include political disputes, weather, illness, strikes,, and other unforeseeable factors. This includes the righty to modify the order of experience itineraries, to replace or substitute guides and change accommodations noted in the experience materials.
VI. Force Majeure
We will not be deemed in breach of this agreement or otherwise liable to you, by reason of delay in performance or nonperformance of any of our obligations under this agreement to the extent that any such delay or nonperformance is due to any Force Majeure. ” means any circumstances beyond our reasonable control, including without limitation acts of nature, terrorist activities, insurrection, explosion, flood, tempest, forceful wind, fire or accident, war or threat of war declared or undeclared, sabotage, civil disturbance, labor strikes, requisition, sickness, quarantine, government intervention, weather conditions, and unforeseen circumstances. If we and any of our suppliers are affected by Force Majeure, we and our suppliers shall be entitled to, and may in our sole discretion, vary or cancel any itinerary or arrangement in relation to the trip. Regarding civil unrest, once we have investigated the prevailing situation, as we deem fit, it shall remain in our sole and absolute discretion whether to proceed with the trip.
VII. Denial of Participation
During an experience, GoodTravels has the right in its sole discretion to remove anyone who it determines to detract from others’ enjoyment of the trip. The decision of GoodTravels staff, hosts, or local guides or local supplier is final on all matters that may threaten the safety or interfere with the well-being of others. Any costs resulting from being removed from a trip or being declined participation in a trip is at your expense. GoodTravels reserves the right to deny participation in the experience to any Participant that GoodTravels, in its sole discretion, judges to be incapable of meeting the rigors and requirements of the experience activities, or whose actions or deportment it judges unsuitable for group travel.
VIII. Optional Activities
During any GoodTravels experience, there may be opportunities to engage in activities outside the scope of the GoodTravels’s experience itinerary. GoodTravels makes no representations about the safety or quality of any these activities and events, or the standard of the independent operator running it. GoodTravels does not sponsor or endorse these activities or events, nor can GoodTravels be held liable for any injury or illness resulting from your participation. Any assistance given by GoodTravels’s experience leader or staff to help arrange these optional activities is done in good faith. If you decide to participate in these events, you do so voluntarily and should take precautions to ensure your own safety.
IX. Discounts and Promotions
From time-to-time, GoodTravels may offer reduced pricing on selected experience packages. The reduced pricing applies strictly to new bookings only. Bookings for which the Participant has already paid a deposit are locked into their original price and are not entitled to the reduced pricing. All discounts and reduced pricing are offered and or applied at GoodTravels’ sole discretion.
X. Pre-Experience Documentation
It is important that you carefully read all experience-related documents that you receive from us as soon as you receive them. It is your responsibility to contact us if any information is incorrect. We are not responsible for any errors in documentation if you fail to notify us of any inaccuracies within 7 days of your receipt of those documents. This agreement, our liability waiver, appearance release form and, if required, any additional documents specific to a given experience, must be signed and submitted by you in order to participate in an experience. If we do not receive these signed documents from you prior to the experience start date, we reserve the right to treat your booking as cancelled by you and impose the cancellation fees described in this agreement.
XI. Passports and Visas
If you are traveling outside of your home country to participate in a GoodTravels experience, you are responsible for ensuring that all necessary travel documents are valid and effective and in your possession for the entire experience. You assume complete and full responsibility for, and hereby release GoodTravels from any duty of, checking and verifying any and all passport, visa, vaccination, or other entry requirements of any destination you may travel to for a GoodTravels experience, and all safety or security conditions at such destinations. While we may provide information on such matters as a courtesy to you, we are not responsible for any errors or omissions as to the information provided.
GoodTravels is not responsible for delays, changes, or cancellation costs due to incorrect, incomplete or expired Participant documents. In the event that you must cancel, delay or reschedule your experience due to expired or missing travel documentation, you are responsible for all associated costs to rectify the situation. If you are unable to join your experience, you will not be reimbursed or refunded any amounts as per the cancellation terms listed in this document.
XII. Health and Medical
You represent that neither you nor any other members of your party, including minors (if applicable) do not have any condition, physical or mental, that would create a hazard for you or other Participants or affect other people’s enjoyment of the trip. If you have a physical condition, dietary restrictions, or other conditions (pre-existing medical) that will require special attention during the trip, you must inform us in writing when the booking is made. We assume no responsibility for any medical care provided to you. You agree to assume all costs of medical care and related transportation that are provided to you during the trip.
XIII. Photography and Images Release
In addition to the items outline in our appearance release form, you acknowledge that the GoodTravels media staff on your experience (“Photographer” and/or “Videographer”) will own the rights to the images, photos and videos that he or she takes or creates during your experience and that you cannot sell any of this content that the Photographer/Videographer shares with you or use it commercially. You can use the content for personal use only and must credit its creator by including GoodTravels and a notation that the content is his or her copyrighted content.
Additionally, you grant us, including the Photographer, Videographer and our Third Party Suppliers, a worldwide, royalty-free, perpetual license to use, re-use, distribute, display, create derivate works of, and reproduce any images, photos, or videos that you provide to us (whether directly or through a photo sharing service) (collectively, “Your Images”) in any medium, including but not limited to print, electronic media, or Internet, free of charge and without your right to inspection, for any purpose, including to promote and publicize our travel products and services worldwide.
XIV. Complaints and Claims
If you wish to make a claim, submit a complaint, or request compensation for any reason, you agree to do so via email within 10 days after the experience completion. Any and all supporting documentation to the claim or complaint must accompany the email. Any claim or complaint received by GoodTravels after this deadline will not be accepted or reviewed. Send emails to us at email@example.com.
If you have any issues or questions during your experience, notify us immediately so that we can try to address them.
XV. Limits on Responsibility
At no point, and under no circumstances, is GoodTravels responsible for travel to and from countries where an experience may take place. This includes payments or costs relating to external services such as flights, accommodations, services, car service, or any other part of travel to and from experience package locations. GoodTravels is not obligated to alter any trip itinerary or suspend an experience commencement should you fail to reach the experience package start location on time.
XVI. Location Advisories & Warnings
While we monitor our experience locations as is reasonably possible, it is your responsibility to become informed about the areas where you are going to be visiting, including any travel advisories and warnings issued by government authorities in your country. In the U.S., consult the U.S. State Department’s website at www.travel.state.gov or contact them by phone at the number specified on their website. You are responsible for protecting your own well-being and personal property before, during, and after your GoodTravels experience. This includes ensuring any and all vaccinations, inoculations, or prescribed medications are taken as directed by your local doctor and/or travel clinic for the areas visited.
XVII Experience Responsibility
You are responsible for purchasing the style of experience that fits your desired comfort level and participating in activities that are suitable for your fitness level and capabilities. By making a booking, you acknowledge that GoodTravels’s experiences are adventurous by nature and may involve personal risk.
XVIII Cultural Differences and Drug Policy
It is acknowledged and understood that experiences in international destinations will expose Participants to unique situations and experiences that are different than those you are familiar with in your home country. These differences enhance the experience and adventure of your trip, and typically involve cultural and social aspects of the region such as food, drink, attire, and local laws. GoodTravels will discuss these differences, should the be any, during your experience, but is your responsibility to perform your own research and act responsibly if you’re your experience is out of your home country. GoodTravels does not tolerate drug use of any kind during our experiences and strongly encourages responsible alcohol consumption. This policy is in place for your safety and those participating in the experience with you. We want you to have fun and encourage you to take advantage of the local culture, but GoodTravels emphasizes safety as a top priority.
XIX. Applicable Law, Choice of Forum, and Severability
You agree that this agreement shall be interpreted according to the laws of the California in the United States. Jurisdiction over any dispute arising out of, in connection with, or relating to this agreement and/or the transactions and relationships among the parties contemplated by this agreement shall be filed exclusively in federal or superior court in the California. You agree to personal jurisdiction in the specified forum. If any portion of this agreement is determined by a court to be null and void, the remaining portions of this agreement shall nevertheless remain valid and binding upon the parties. You also agree that this agreement is intended to be as broad and inclusive as permitted under applicable law. You agree that if any portion of this agreement is found to be void or unenforceable, the remaining provisions shall remain in full force and effect.
XX. Limitation of Remedies
You agree that the sole remedy for any default by GoodTravels arising under this agreement shall be the return of the paid trip cost, to the extent consistent with applicable law. To the maximum extent permitted under applicable law, GoodTravels shall not be liable for any special, consequential, indirect, incidental or other damages arising out of or in any way connected to this agreement, including lost profits, whether such damages arise in contract, negligence, tort, under statute, in equity, at law, or otherwise, even if GoodTravels has been advised of the possibility of such damages. You expressly waive any right you may have to recover such damages.